Handling returns, repairs, and warranties for custom sex dolls requires clear policies and proactive communication. Before purchase, request a detailed warranty that covers material defects, articulation failures, and surface integrity for a defined period. Understand what constitutes normal wear versus damage due to mishandling, and what proof or documentation is required for claims. For returns, authentication of customization specifics and condition checks upon arrival are standard; many studios limit returns to unused products or allow exchanges within a set window. When repairs are needed, confirm whether repairs are performed in-house or by authorized service partners, and obtain a written estimate with parts, labor, and turnaround time. Shipping guidelines should address packaging protection, insured transport, and who bears return costs. It’s prudent to maintain a maintenance log that supports warranty claims and helps set realistic expectations about longevity and performance. Clear, contract-based terms plus open, responsive customer support help ensure a fair process that preserves the investment and builds trust between clients and makers.
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